Yesterday, my primary U-Verse box (the one that actually has the DVR in it) began making a sound somewhere between a "beep" and a "chirp". The power light was on, but there was no picture. Repeated reboots of the box ended with a blue X on the screen with two dots below it. I called tech support and they told me that there was no such thing as a blue X and that I must be seeing a red X. I explained that I was not lying, nor am I color blind and that red displays as red and blue as blue on all any other device attached to my screen.
The guy ran some remote diagnostics and said that the DVR had taken a dump and that he'd have to send me a new one. However, he can't send me a new one because there's a pending change order on my account. I said, "no there isn't". He said, "it says on the system that you are changing your phone number". I said, "no, I am not." After going back and forth for several minutes and being put on hold probably 4 different times, he finally said that they can ship me a new DVR.
I'm not real thrilled. So once I get my new DVR up and running, I'll be giving customer service an earful and threaten to go back to Time Warner. We'll see if they make any billing adjustment or give me some free shit to keep my business (I'm thinking unlimited adult PPV for a year would make me feel better).
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